How are our designs produced?
We utilize Adobe Photoshop and Adobe Illustrator for all of our graphic and print designs. All of our yard signs and physical billboards are produced in Illustrator and maybe have elements designed in Photoshop.
For all designs produced in Illustrator we will provide print-ready results based to the best of our ability using the specifications provided by you and/or the printing company of your choice.
For all print designs produced in Photoshop we will take the dimensions of your requested design and add a 1/8" bleed on each side to account for potential issues in the printing process. For example, for a business card with the typical dimensions (3.5" x 2"), the end result will be a design with the dimensions 3.75" x 2.25".
When is payment due?
For all designs payment is due upon completion.
Graphic and Print Design : Once payment has been received in full, the completed designs will be made available to you in the agreed upon digital formats. As we produce your requested design(s) we will provide one or more previews, which will contain a watermark and will be of a lower quality than the finished product. In some cases we may require a downpayment on graphic design projects, such as when multiple designs are requested (whether all at once, or while existing requests are in-progress).
Web Design : For all projects, whether producing a new website or modifying an existing website, an estimate will be produced and a downpayment will be required before work begins.
Web Hosting : Whether paying monthly or yearly, your first payment is due when the hosting is initiated.
- Monthly Renewal : Payment is due within seven (7) days of expiry.
- Yearly Renewal : Payment is due within fourteen (14) days of expiry.
What payment methods do you accept?
Within Canada, we prefer the use of Interac e-Transfer
as our primary payment method for our services. Alternatively, we also accept payment via PayPal or Square.
What if I am unhappy with the result?
Whether working on graphic designs or on website, we prefer to communicate primarily through text, including options such as email, text messages, and social media (i.e. Facebook Messenger). This is especially important to us as it allows us to keep track of important details specific to the work we are doing for you, but also because it gives us an opportunity to confirm with you that you are satisfied with our results.
We strive to get a clear understanding of what you want and what you need through our initial discussions with you, and in response to the answers you provide to our line of questioning. Along the way, we attempt to pick up a feel for who you are and what results might suit you. Through all this, if you feel our results along the way are not what you want we may try a new direction or you may choose to move on and any downpayment made will be refunded.
We will also be upfront with you along the way if we feel we cannot accomplish your request, or if we feel the end result would a be poor result. While some feel "the customer is always right", we believe it important to be frank and this means that we strive for quality results even if it means informing you, in our experience, that our results - or your request - would not meet that standard of quality.
Ultimately, we do not provide the end result or accept full payment unless you clearly indicate in text that you are accepting of the end result.
What do you consider reasonable expectations?
The saying goes "Time is money." People interpret this in many ways and we have our own particular interpretation. In our case, we have a few factors that make us think of this line and this leads us to a number of expectations.
Edits, and more edits!
A keen attention to detail makes all the difference in providing quality results and we appreciate your participation in taking note of any mistakes we may make - we all make mistakes at some point - and this is reasonable. On the other hand, if we work with the text you provide and time after time you to request to edit a word here or there - that eats up a lot of our time unnecessarily.
Tick, tock.. are you there?
We have been working on your design and we are awaiting your feedback, but where did you go? We have not heard from you in days! Timely communication is important in both our responses to you, and your responses to us. Let things linger too long and we will have to consider the project abandoned. For more information, click here
Nothing ever seems right!
We know we are not perfect and maybe we just aren't clicking into what it is you are trying to accomplish, or maybe you are totally unsure of just what you really want and need. Somewhere along the way there could be an unhealthy bout of "perfectionism" - who knows? All we know is that we have reached an impasse and that isn't good for you or us - so it might just be time to move on. Before we reach this point, we hope you will consider stepping back and evaluating for yourself how things are progressing. Is it worth your time? Are you getting close to hitting the mark?
I need a flyer. Show me what you got.
"Magic" only goes so far, and we aren't in a position to make up your details for you. We have questions and we need your answers in order to provide you with quality results.
Okay, great, but we need more than that - we need details!
I need it by the 5th.
Sure, but before we talk deadlines - we need to know what you want on the flyer?
I don't know. Just work your magic!
While we do not have a specific list of each and every instance that we might consider going beyond reasonable expectation, we will let you know if we feel any lines are crossed.
Please understand that our goal with our expectations here are to strive towards turning around results in a timely manner to make the best of our time and yours because we realize your time is money, too.
What happens if I stop communicating during an ongoing project?
We strive to keep in regular contact with our clients, whether we are working on a single graphic design, a whole collection, or a custom website, and we request the same from our clients in order to keep moving forward at a steady, productive pace.
If, along the way on a project, we have not heard from you in a number of days we will make efforts to reach you via the contact options that you have provided.
- If we are unable to get a response from you within seven days, we will place the project on hold if there is any further work still needed to be done.
- If we are unable to get a response from you within two weeks (14 days) we will consider any ongoing projects we have been doing for you to be abandoned.
If we reach the point of marking projects as abandoned, then any downpayments made on those projects will be considered forfeited and non-refundable.
I have more questions! Do you have answers?
We are sure there is plenty of topics we have not covered on this page, or elsewhere on our website. If you have any further questions or concerns, please visit our Contact Us
page or visit our Facebook Page
and message us there.